Customers can have responses for their requests immediately by chat bots, it's also a great tool to collect customers' feedbacks.
Self-service option is delivered to customers by RPA allowing access to application's back-end.
With RPA, customers are assured to have secure access which allows them to create and store their login credentials.
REINFORCE SECURITY PRACTICES
With RPA, security has less chances to be broken by human error, which reinforce compliance and raise quality.
Get rid of cumbersome activities from back-office
Give after-call updates and follow-up emails to robots, so your customers get their information more quickly and your agents can provide supports for more customers.
Decrease delay for customers
Increase customers' satisfaction
NATURAL LANGUAGE PROCESSING
provides responses just like human to bring the customers' experience to the next level.
OCR WITH DEEP LEARNING
extract information in realtime for automatic workflows.
headquarter for any campaign, any challenger
API, spreadsheet, database